TERMS & CONDITIONS FOR ONLINE ORDERS & PAYMENTS
WARRANTY POLICY
- ALL ITEMS ORDERED ONLINE HAVE A CARRY IN WARRANTY OF 12 MONTHS AGAINST ANY MANUFACTURING DEFECTS OR BAD WORKMENSHIP FROM THE DATE OF SUPPLY.
- ON SITE WARRANTY ONLY APPLICABLE IN CASE SPECIFIED ON INVOICE.
- REPAIRS DURING WARRANTY PERIOD ARE CHARGEABLE AND SITE VISITS CHARGEABLE.
- IN CASE OF PRODUCTS MANUFACTURED BY OTHERS LIKE BOUGHT OUT SPARES FOR HMI / PLC / SERVO DRIVES / INVERTERS / PANELS / ENCODERS / INDICATORS . WARRANTY SHALL BE IN LINE WITH THOSE MANUFACTURERS TERMS.
WARRANTY DOES NOT COVER FOLLOWING
- DAMAGE CAUSED DUE TO ELECTRICAL BURNOUTS / LIGHTINING.
- DAMAGE CAUSED DUE TO OVERLOADING AND IMPACT LOADING.
- DAMAGE CAUSED DUE TO MISHANDLING OF EQUIPMENT.
- DAMAGE CAUSED DUE TO WATER SUBMERSION.
- DAMAGE CAUSED BY RODANTS AND OTHER EXTERNAL FACTORS.
- BATTERIES HAVE A 6 MONTH WARRANTY PERIOD.
- CONSUMABLES ARE NOT COVERED IN WARRANTY.
SHIPPING POLICY
- SHIPPING CHARGES WILL BE CHARGED EXTRA.
- ALL SHIPMENTS WILL BE SENT VIDE COURIER / CARGO. ON PAID OR TO PAY BASIS.
- IF SHIPMENT RECEIVED BY CUSTOMER IS DAMGED , THE SAME HAS TO BE INFORMED TO COUIER AND PHOTOS OF THE SAME ALONG WITH ORDER NO AND DATE OF RECEIPT OF SHIPMENT BE EMAILED TO info@sunuvotech.com or CALL +91-9167954348
- FOR INTERNATIONAL SHIPMENTS (INSURANCE IS CLIENT SCOPE)
- FOR INTERNATIONAL ORDERS, IF ITEM IS EX- STOCK , PAYMENT IS RECEIVED WE SHALL SHIP ITEMS VIDE DHL / FEDEX WITHIN 7 WORKING DAYS .. SHIPMENT TRANSIT TIME DEPENDS ON THE COURIER
CANCELLATION POLICY
- ONLINE ORDERS CAN NOT BE CANCELLED DIRECTLY OR IF ITEM IS SHIPPED.
- IF ITEMS ARE NOT SHIPPED THEN PLEASE WRITE TO info@sunuvotech.com OR CALL +91-9167954348 FOR CANCELLATIONS
RETURN POLICY / REFUND POLICY
- ORDER PLACED SHALL BE SHIPPED IN ACCORDANCE WITH THE DELIVERY DATE MENTIONED ON THE OFFER
- IF CUSTOMER IS NOT HAPPY WITH THE ITEM RECEIVED THEN THEY HAVE TO FILE FOR RETURN WITHIN 2 DAYS OF RECEIPT OF SHIPMENT.
- FREIGHT FOR RETURN ITEMS WILL BE DEDCTED IN THE REFUND AMOUNT OR CHARGED TO CUSTOMER EXTRA.
- SPECIALLY DESIGNED ITEMS CAN NOT BE RETURNED OR MONEY REFUNDED.
- REFUND WILL BE MADE VIA THE SAME MEDIUM AS RECEIPT OF PAYMENT & TO THE SAME PERSON.
- FOR WRONG PRODUCTS WHICH ARE SHIPPED, WE SHALL BARE THE COST OF RETURN.
- REFUNDS PROCESS SHALL TAKE 7-10 DAYS TO THE ORIGINAL MODE , ONCE REFUND IS APPROVED BY US.
ALL DISPUTES ARISING FROM THE ABOVE ARE SUBJECTED TO MUMBAI COURTS JURIDCTION.
ALL ORDERS / DISPATCHES / REFUNDS / RECEIPTS ARE SUBJECTED TO FORCE MAJURE CLAUSE.
BY PAYING THE AMOUNT THE CUSTOMER AGREES TO THE ABOVE TERMS & CONDITIONS