Read Before Your Place Order

TERMS & CONDITIONS FOR ONLINE ORDERS  & PAYMENTS

WARRANTY POLICY

• ALL ITEMS ORDERED ONLINE HAVE A CARRY IN WARRANTY OF 12 MONTHS AGAINST ANY MANUFACTURING DEFECTS OR BAD WORKMENSHIP FROM THE DATE OF SUPPLY.
• ON SITE WARRANTY ONLY APPLICABLE IN CASE SPECIFIED ON INVOICE.
• REPAIRS DURING WARRANTY PERIOD ARE CHARGEABLE AND SITE VISITS CHARGEABLE.
• IN CASE OF PRODUCTS MANUFACTURED BY OTHERS LIKE BOUGHT OUT SPARES FOR HMI / PLC / SERVO DRIVES / INVERTERS / PANELS / ENCODERS / INDICATORS .  WARRANTY SHALL BE IN LINE WITH THOSE MANUFACTURERS TERMS.

WARRANTY DOES NOT COVER FOLLOWING 

• DAMAGE CAUSED DUE TO ELECTRICAL BURNOUTS / LIGHTINING.
• DAMAGE CAUSED DUE TO OVERLOADING AND IMPACT LOADING.
• DAMAGE CAUSED DUE TO MISHANDLING OF EQUIPMENT.
• DAMAGE CAUSED DUE TO WATER SUBMERSION.
• DAMAGE CAUSED BY RODANTS AND OTHER EXTERNAL FACTORS.
• BATTERIES HAVE A 6 MONTH WARRANTY PERIOD.
• CONSUMABLES ARE NOT COVERED IN WARRANTY.

SHIPPING POLICY

• SHIPPING CHARGES WILL BE CHARGED EXTRA.
• ALL SHIPMENTS WILL BE SENT VIDE COURIER / CARGO. ON PAID OR TO PAY BASIS.
• IF SHIPMENT RECEIVED BY CUSTOMER IS DAMGED , THE SAME HAS TO BE INFORMED TO COUIER AND PHOTOS OF THE SAME ALONG WITH ORDER NO AND DATE OF RECEIPT OF SHIPMENT BE EMAILED TO info@sunuvotech.com or CALL +91-9167954348

• FOR INTERNATIONAL SHIPMENTS (INSURANCE IS CLIENT SCOPE)

• FOR INTERNATIONAL ORDERS,  IF ITEM IS EX- STOCK ,  PAYMENT IS RECEIVED WE SHALL SHIP ITEMS VIDE DHL / FEDEX WITHIN 7 WORKING DAYS ..  SHIPMENT TRANSIT TIME DEPENDS ON THE COURIER

CANCELLATION POLICY

• ONLINE ORDERS CAN NOT BE CANCELLED DIRECTLY OR IF ITEM IS SHIPPED. 
• IF ITEMS ARE NOT SHIPPED THEN PLEASE WRITE TO info@sunuvotech.com OR CALL +91-9167954348 FOR CANCELLATIONS

RETURN POLICY / REFUND POLICY

• ORDER PLACED SHALL BE SHIPPED IN ACCORDANCE WITH THE DELIVERY DATE MENTIONED ON THE OFFER
• IF CUSTOMER IS NOT HAPPY WITH THE ITEM RECEIVED THEN THEY HAVE TO FILE FOR RETURN WITHIN 2 DAYS OF RECEIPT OF SHIPMENT.
• FREIGHT FOR RETURN ITEMS WILL BE DEDCTED IN THE REFUND AMOUNT OR CHARGED TO CUSTOMER EXTRA.
• SPECIALLY DESIGNED ITEMS CAN NOT BE RETURNED OR MONEY REFUNDED.
• REFUND WILL BE MADE VIA THE SAME MEDIUM AS RECEIPT OF PAYMENT & TO THE SAME PERSON.
• FOR WRONG PRODUCTS WHICH ARE SHIPPED, WE SHALL BARE THE COST OF RETURN.
• REFUNDS  PROCESS SHALL TAKE 7-10 DAYS TO THE ORIGINAL MODE ,  ONCE REFUND IS APPROVED BY US.

ALL DISPUTES ARISING FROM THE ABOVE ARE SUBJECTED TO MUMBAI COURTS JURIDCTION.

ALL ORDERS  / DISPATCHES / REFUNDS  / RECEIPTS ARE SUBJECTED TO FORCE MAJURE CLAUSE.

BY PAYING THE AMOUNT THE CUSTOMER AGREES TO THE ABOVE TERMS & CONDITIONS